User Guide

For first time users

We will guide you through the steps from ordering your items to collecting them.

Membership

We will tell you about the benefits available to you by registering as a member on this website.

Placing an order

We will tell you the steps to ordering duty free items.

Changing or canceling
your reservation

We will tell you how to cancel or change orders made on this website.

Payment

The following payment methods may be used.

Collection counter

We will tell you about the counter where you can collect your ordered items.

Duty free allowances

This is important advice about duty free items. Please be sure to read it before ordering.

Carrying on liquids to
flight cabin

This is important advice about travelling with liquids. Please be sure to read it before ordering.

Important notice regarding usage of this site

We will give you some reminders you should read when using this website.

Shopping guide

Flow from reservation
order to collection of merchandise

STEP1Ordering procedures

Put the products you want in your cart.

Placing an order
STEP2Reservation complete

Go to the ordering procedure from the Cart page and complete online payment (Union Pay, Alipay or WeChatPay).
STEP3Visit store

Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

Collecting merchandise
STEP4PaymentCollect merchandise

Pick up your order at the pickup counter in the store.
* If you selected Store payment, pay for the products at that time.
Payment

Duty-free allowances for
entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Carrying on liquids to flight cabin

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:: Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):: Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.
*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Changing or cancelling
order

Online payment

Card payment welcome for products ordered during the advance reservation period.
But, if you choose UnionPay, ALIPAY or WeChat Pay, changing reservation status is not available partially.

Store payment (*This reservation will continue)

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Changing or cancelling your order

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

Flight Number
Name of orderer
E-mail Address
Telephone Number
Payment Information
Date of departure from KIX
Whether or not you have a connecting flight

Necessary items for
collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

Boarding pass
A memo or print-out
showing your reservation number
Passport(Used for identity confirmation)
Credit card chosen for payment, ALIPAY payment information, WechatPay payment information

Payment method

Acceptable payment methods are as follows.