Help・Guide
Top Questions Asked
Ordering
■ When can I start ordering and when is the cutoff?
■ Can I only order on the website?
■ Can I reserve products that are not listed on the website?
■ Can I order even if my departure flight has not been finalized?
■ Can I order if the person requesting the order is not the passenger on the departing flight?
Items and purchasing
■ Where can we pick up the products?
■ Please tell me when I can pick up my order.
■ What payment methods are acceptable?
■ Will I get a refund immediately if I cancel my reservation?
■ Do I need to show my online payment details at the store?
■ Can I send duty free items inside Japan or overseas?
Can I pick them up when I come back to Japan?
■ Can I purchase items at a duty free shop if I go to Kansai International Airport?
■ What happens if I could not collect my items on my departure date.
Can I cancel a order?
Below are some frequently asked questions. If you have any other questions, please contact us using the inquiry form.