Customers using international flights from Terminal 2 cannot use this service. Please note that even if the terminal is changed to T2 after placing the order, you will not be able to receive it.
Reservations
Questions
Ordering
■ When can I start ordering and when is the cutoff?
■ Can I only order on the website?
■ Can I reserve products that are not listed on the website?
■ Can I order even if my departure flight has not been finalized?
■ Can I order if the person requesting the order is not the passenger on the departing flight?
■ When can I start ordering and when is the cutoff?
Period within which orders are accepted differs according to the flight you will be boarding.
・If boarding a regular flight:
Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):
Orders can be placed from 25 days before departure to 5 p.m. two days before flight.
Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.
・Same Day Pickup:
Order can be placed up to 3hours before departure from Kansai International Airport.
Applicable products are products which marked as 「Same Day Pickup: up to 3h before departure」only.
■ Can I only order on the website?
Orders are accepted only through our website.
We do not take orders by fax or phone.
■ Can I reserve products that are not listed on the website?
We are sorry, but we cannot reserve products that are not listed on the website.
You can contact us by phone or email about brands and products that are not listed on the website.
We can reply to you if they are available in the store and at what price.
■ Can I order even if my departure flight has not been finalized?
You cannot order if your departure flight has not been finalized.
We ask that you order after finalizing your flight.
■ Can I order if the person requesting the order is not the passenger on the departing flight?
Booking items are receivable only if the same person reserve and purchase.
■ Can I change my order or add to it?
What should I do if my flight, departure time, or schedule change?
What should I do if my flight, departure time, or schedule change?
It is not possible to make changes to the contents of your order after making a reservation. If you need to make change, please cancel the order and make a new reservation.
※Please note that once a cancellation is processed, the products that had been reserved will not be available.
Also, the products will be priced according to the pricing at the time the new reservation is made.
■ I haven't received a order completion email.
If you don't receive a order Completion Email after completing your order, please check the following possible causes.
▼ Check the following
The email address is incorrect.
Your email software, etc. has treated the email as junk email.
The domain was not specified when registering the mobile email address.
If you think none of the above is applicable, please contact us using the inquiry form.
Inquiry form
■ I have forgotten my ID and/or password.
If you forget the information required to login, please take the following steps.
・If you have forgotten your password
Please re-send your password.
・If you have forgotten your email address
Send us the following required information using the inquiry form.
Required information
・Your name, email address, and phone number
Inquiry form