Customers using international flights from Terminal 2 cannot use this service. Please note that even if the terminal is changed to T2 after placing the order, you will not be able to receive it.
Miscellaneous
Questions
■ Can I exchange or return items I have purchased?
We do not exchange or accept return of items due to your own circumstances.
In the event of a product fault, please have the purchase reciept ready and contact from the inquiries below.
- Contact
Kansai Airports Retail & Services
1 Senshu-Kuko Kita. Izumisano-shi,Osaka 549-0001
Click here for enquiry form
Telephone: 072-455-4195（9:00 - 17:00 ※open year round）
※Please understand that we may take few days to reply depending on the enquiries.