Social Media Policy | 【Official】Reservation Site for Duty Free Stores under direct management of Kansai International Airport (KIX)

Social Media Policy

Kansai Airports Retail ＆Services (hereafter referred to as the "Company") hereby establishes the terms of use as follows (hereafter referred to as the "terms of use") in order to realize valuable communication with users in operating the Company’s official social media account (hereafter referred to as the "Company’s official account").

The terms of use shall be established as common terms with Kansai Airports Group Companies.

Click "Terms of use Kansai Airports group social media" below.Then you move to the homepage of Kansai Airports and the terms of use will be shown on the screen.

If boarding a regular flight:

Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.

If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):

Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Shopping guideSee details

Flow from reservation order to collection of merchandise

Put the products you want in your cart.

Placing an order
Go to the ordering procedure from the Cart page and complete online payment (~~Credit cards~~ ,Union Pay, Alipay or WeChatPay).
If you select Store payment, pay for your order at the pickup store on the day of your flight.
Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

Collecting merchandise
Pick up your order at the pickup counter in the store.
* If you selected Store payment, pay for the products at that time.

Payment

Duty-free allowances for entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Carrying on liquids to flight cabin

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:: Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):: Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.
*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Changing or cancelling order

Online payment

In case of online payment, changing of reservation detail cannot be made.
Please cancel and make a reservation again. We apologize for this inconvenience.

Store payment

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Changing or cancelling your order

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

Flight Number
Name of orderer
E-mail Address
Telephone Number
Payment Information
Date of departure from KIX
Whether or not you have a connecting flight

Necessary items for collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

Boarding pass
A memo or print-out
showing your reservation number
Passport(Used for identity confirmation)
Credit card chosen for payment, ALIPAY payment information, WechatPay payment information

Payment method

Acceptable payment methods are as follows.

Online payment

Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".

Store payment

Cash: JPY, USD, EUR
Credit cards: Visa, master card, JCB, Amex, Diners; （One time, installed, revolving, and bonus (scheduled lump) payments accepted）; ※One-time payment only for credit cards that were issued out of Japan.
Electronic money: PiTaPa, Rakuten Edy, iD, WAON
Miscellaneous: UnionPay card, Alipay, AlipayHK, WeChat Pay, Kakao Pay

This reservation site is only for reservations and the transaction is finalized (conclusion of the sales contract) when the product is delivered, regardless of whether payment is made in-store or online.

Tobacco > Japanese tobacco MEVIUS SEVEN STARS PIANISSIMO HOPE MINE PEACE WINSTON AMERICAN SPIRIT CAMEL	Tobacco > International tobacco LARK MARLBORO PARLIAMENT KENT KOOL LUCKY STRIKE DUNHILL ESSE DAVIDOFF	Tobacco > Chinese tobacco Chinese tobacco
Tobacco > Electronic cigarettes / Heat-not-burn cigarettes iQOS products Ploom products glo products	Tobacco > International cigars Premium Cigar Dry Cigar, Cigarillo Pipe Tobacco