Inquiries

Inquiry form
Confirm input
Inquiry complete

About reservation changes and cancelletions

Reservation changes and cancelletions

Please be noted that it requires several days to reply to your inquiry,depending on what you ask.

NameRequired: First Name

Last Name

E-mail AddressRequired

E-mail Address (Confirm)Required

Telephone NumberRequired

*Please exclude hyphens when inputting

Contents of inquiryRequired

*Your "Order number" must be included if inquiring about your reservation.

If boarding a regular flight:

Orders can be placed from one month before departure to 5 p.m. on the day before flight.

If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.

Orders can be placed from one month before departure to 5 p.m. two days before flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Shopping guideSee details

Flow from reservation order to collection of merchandise

Reserve desired merchandise at this site

Placing an order
Please keep record of shop information designated for merchandise collection and order number shown on your "Order Complete" screen.
On the day of departure, show your order number along with your boarding pass at the store designated for merchandise collection.

Collecting merchandise
Please pay for and collect your merchandise at the collection counter found inside the store.

Payment

Duty-free allowances for entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Carrying on liquids to flight cabin

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:: Orders can be placed from one month before departure to 5 p.m. on the day before flight.
If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.: Orders can be placed from one month before departure to 5 p.m. two days before flight.
*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Changing or cancelling order

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Changing or cancelling your order

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

Name of orderer
E-mail Address
Telephone Number
Date of departure from KIX
Flight Number
Whether or not you have a connecting flight

Necessary items for collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

Boarding pass
A memo or print-out
showing your reservation number

Payment method

Payment for ordered merchandise shall be made on the day of departure at shop designated for collection. The below payment methods are accepted.

Cash: JPY, USD, EUR
Credit cards: One time, installed, revolving, and bonus (scheduled lump) payments accepted
Electronic money: PiTaPa, Edy, iD, WAON
Miscellaneous: UnionPay card, Alipay

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