Privacy Policy

Privacy Policy

Kansai Airport Agency Co., Ltd. (hereafter "us", "we", "our"), recognize the importance of personal information, and consider it our social responsibility to use personal information appropriately and protect the privacy of that information. The following is a privacy policy (hereafter "this Policy") concerning the handling of personal information that we have drawn up and are committed to implementing going forward. It is designed to complement the Act on the Protection of Personal Information (Act No. 57 of 2003, includes subsequent revisions), and other related laws and ordinances with which we comply.

1. Application of this Policy

This Policy is applicable when using our "KIX DUTY FREE KIX Direct management duty-free-shop Advance reservations site" (hereafter "this Site").

2. Obtaining Personal Information

We handle personal information registered or entered by you when you use this Site as well as information obtained by us (including information obtained automatically via our systems, such as access information obtained using cookies, web beacons, IDFA (Identifier for Advertising) and other technology).
We obtain your information through fair and appropriate means.
Moreover, despite the fact that some of the information is not classified as personal information, we take great care with the handling of this information as well.

3. Purposes of Use of Personal Information

Personal information collected from you is used for the following purposes:

  1. To ensure that this Site is user-friendly for you
  2. To respond to queries from you or to confirm with you
  3. To provide details of special offers or notification emails
  4. To allow us or our business partners to provide after-sales service or other personalized services
  5. To implement surveys concerning products or services provided by us
  6. To evaluate how this Site is being used and make future service improvements

4. Provision of Personal Information to Third Parties

Except in the following circumstances, we will not provide your personal information to a third party without your prior consent.

  1. Where there is basis in laws and ordinances
  2. Where it is necessary for the protection of life, body or assets and it is difficult to obtain consent from the person(s) concerned
  3. Where it is particularly necessary for improvement of the public health, or maintaining healthy development in children, and it is difficult to obtain consent from the person(s) concerned
  4. Where it is necessary to cooperate with a national government agency, local government body, or a person entrusted by them which is carrying out business set forth in laws and ordinances, and obtaining consent from the person(s) concerned could hinder the carrying out of the business concerned

Notwithstanding the above, having obtained your prior consent, we may provide your personal information to a third party in the manner detailed below.

  1. Details of Personal Information Provided
    - Personal information registered or entered by you when you use this Site as well as information obtained by us (including information obtained automatically via our systems, such as access information obtained using cookies, web beacons, IDFA (Identifier for Advertising) and other technology)
  2. Method of Provision
    - Sending of documents or transmission via electromagnetic means
  3. Suspension Requests from You
    - In response to a request from you we will suspend provision of your personal information to third parties.
    - Please use the contact details given in "10. Inquiries Counter" below if you wish to request a suspension.

5. Management of Personal Information

We take the necessary and appropriate measures (hereafter "Safe Management Measures") to ensure safe management of personal information including preventing leakage of, loss of, or damage to personal information with measures such as controlling access to personal information, restricting removal of personal information, and preventing unauthorized access from the public.

6. Sharing of Personal Information

Having taken Safe Management Measures, we will share your personal information within the scope given below.

  1. Parties with Whom We Share Information
    - Couriers of products with regard to delivery of products ordered
    - The branch actually selling the product with regard to inspection, sale, or cancellation processing of products ordered
    - The company running the payment processing website with regard to the payment for products ordered
  2. Details of Shared Personal Information
    - Personal information registered or entered by you when you use this Site as well as information obtained by us (including information obtained automatically via our systems, such as access information obtained using cookies, web beacons, IDFA (Identifier for Advertising) and other technology).
  3. Purposes of Use by Parties Sharing Information
    The same as that given in "3. Purposes of Use of Personal Information".
  4. Manager of Shared Personal Information
    Kansai Airport Agency Co., Ltd.
    Yoshito Maekura
    Manager Shop operation & Sales promotion Group Duty Free Business Dept
    Inquiries:
    E-MAIL: kixdutyfree@kix-ap.ne.jp
    Ph: 072-455-4195

7. Subcontracting Related to Personal Information

We may provide personal information within the scope required for carrying out the purposes of use given in "3. Purposes of Use of Personal Information" to subcontractor(s) to whom all or a part of the business of handling personal information is subcontracted (hereafter "Subcontractor").
In such instances, we will make appropriate provisions in contracts with Subcontractors for matters related to the handling of personal information such as Safe Management Measures, confidentiality, conditions for further subcontracting, and return of personal information upon termination of the subcontracting contract, and will carry out necessary and appropriate supervision.

8. Application for Disclosure, Correction, etc., Suspension of Utilization, etc., of Personal Information

If a request for disclosure, correction, etc. (corrections, additions, or deletions) or suspension of utilization, etc. (suspension of use or erasure) is received from you, we will comply promptly once we have confirmed your identity.
We will also process any complaints regarding the handling of personal information appropriately and promptly.
For inquiries or requests pertaining to complaints or the like concerning the above disclosure, correction, etc., or suspension of utilization, etc. of personal information, or the handling of personal information, please use the contact details given in "10. Inquiries Counter" below.

9. Changes to the Privacy Policy

We reserve the right to make changes to this Policy without notice to the customer.
Unless we have specified otherwise, the updated privacy policy shall take effect from the point at which it is posted on this Site.

10. Inquiries Counter

KIX DUTY FREE KIX Direct management duty-free-shop
Advance reservations site inquiries counter
E-MAIL: kixdutyfree@kix-ap.ne.jp
Ph: 072-455-4195
Operating hours: 9:00 - 17:00 (open year round)
* Responses are made the following business day at the earliest. We request your understanding.

If boarding a regular flight:
Orders can be placed from one month before departure to 5 p.m. on the day before flight.
If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.

Orders can be placed from one month before departure to 5 p.m. two days before flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

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