Changing or cancelling your order

Our website accepts changes to the details of completed orders, such as changes to the quantity of ordered items, cancellations, or changes to your flight details, up to 5:00pm on the day before your departure date (excluding some flights).

Note: If you are on a Late Night or Early Morning Flight, which departs between midnight and 7:00am, changes will be accepted up to 5:00pm two days before your departure date.

Payment details can not be changed.

If you select Credit Card payment or Store payment

1Select the My Order History menu on My Page

2Select the order you want to change from the list of orders

Check the order you want to change from the list of orders then tap Check or Change.

3Check the order details and select the information you want to change.

The details you can change are the order details, your personal details, and your flight details.

Details of Reservation

You can change the quantity of the items already ordered or make a cancellation.

Note: If you order additional items other than those already ordered, add the items you want to your shopping cart and proceed to complete your order.

Customer information

You can change your email address and phone number.
※After the reservation is completely done,the name can not be changed .

Flight Information

You can change your departure date, your flight number and whether you have any connecting flights.
※The departure date is changeable up to 30days from the booking date.

4Enter the changed details on each of the pages for entering changes.

Details of Reservation

You can change the quantity of each item, or make a cancellation, on this page. After making the changes, tap Confirm Changes.

Customer information

You can change the name, email address, and phone number entered when registering as a member, on this page. After making the changes, tap Confirm Changes.

Flight Information

You can change your departure date, your flight number and whether you have any connecting flights, on this page. After making the changes, tap Confirm Changes.

5Confirm the changed order details

Check that there is no error in the changed details, and if there is no problem, tap Make These Changes.

6Reservation has been changed successfully

Keep a record of your order number, which you will find on the order change completion page and bring it with you to the shop as indicated in the order Change Completion email, on the day of your flight.

It is the same number as your first reservation.

Pay with UnionPay, Alipay or WechatPay

1Select the My Order History menu on My Page

2Select the order you want to change from the list of orders

Check the order you want to change from the list of orders then tap Confirm.

3After confirming the reserved contents and selecting the information to be changed, enter the information applicable after the change

Items that can be changed are the customer information, flight information, and reservation cancellation.

Please confirm the following product additions/deletions, quantity changes, or departure date change.

Flight Information

Please confirm the following change of departure date.

To cancel a reservation

Cancellation is possible by clicking on "Cancel Reservation" at the bottom of the "Verify Reservation Information" page

4Confirm the changed order details

Check that there is no error in the changed details, and if there is no problem, tap Make These Changes.

5Reservation has been changed successfully

Keep a record of your order number, which you will find on the order change completion page and bring it with you to the shop as indicated in the order Change Completion email, on the day of your flight.

It is the same number as your first reservation.

Product additions/deletions, quantity changes, and departure date change

The following applies if paying with UnionPay, Alipay or WechatPay

 

To add or delete products, or change quantities

① To add a product・・【Method ①】Only when reserving additional products, make a separate, new reservation

                          【Method ②】Temporarily cancel the reserved products, then make a new reservation for all desired products

② To reduce a product quantity・・Temporarily cancel the reserved product, then make a new reservation

Changes on the day of departure

Temporarily cancel the reserved product, then make a new reservation

 

Please note that once a cancellation is processed, the products that had been reserved will not be available.
Also, the products will be priced according to the pricing at the time the new reservation is made.

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