Benefits of our Reservations Site
Ordering on this website lets you buy your items at a further 5% off duty free prices.
Customers who order through this website receive 5% off in shop purchases (excluding some items).
Present your 5% Off When Buying In Shop Coupon to the cashier.
Members can use services including gifts and discounts for members only.
Product reservations, changes or cancellations can be made until 17:00 the day before your flight on this site (except for certain flights). Please note that there're some restrictions on changes when paying by online.
Changing Reserved Products
Ordering your duty free items is a clever way of purchasing the items you want, without rushing just before you board your flight. Online Payment makes shopping more convenient!
When you order in advance through our website, you can collect your ordered items at the shop in the boarding area.
Flow from reservation order to collection of merchandise
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Go to the ordering procedure from the Cart page and complete online payment (Credit cards ,Union Pay, Alipay or WeChatPay).
* If you selected Store payment, pay for the products at that time.
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Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.
Collecting merchandise
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Pick up your order at the pickup counter in the store.
Payment
Duty-free allowances for entering other countries
Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.
Carrying on liquids to flight cabin
Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.
Carrying on liquids to flight cabin
Period within which orders can be placed
Period within which orders are accepted differs according to the flight you will be boarding.
- If boarding a regular flight:
- Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
- If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):
- Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.
*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.
Information required when placing an order
Please have the below information ready, as they will be needed when placing an order.
- Flight Number
- Name of orderer
- Payment data for your card, ALIPAY payment information, WechatPay payment information
- E-mail Address
- Telephone Number
- Payment Information
- Date of departure from KIX
- Whether or not you have a connecting flight
Payment method
Acceptable payment methods are as follows.
Online payment
Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".
Store payment
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Cash
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JPY, USD, EUR
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Credit cards
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Visa, master card, JCB, Amex, Diners
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（One time, installed, revolving, and bonus (scheduled lump) payments accepted）
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※One-time payment only for credit cards that were issued out of Japan.
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Electronic money
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PiTaPa, Rakuten Edy, iD, WAON
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Miscellaneous
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UnionPay card, Alipay, AlipayHK, WeChat Pay, Kakao Pay
This reservation site is only for reservations and the transaction is finalized (conclusion of the sales contract) when the product is delivered, regardless of whether payment is made in-store or online.
Changing or cancelling order
Online payment
Reservations can be canceled or changed up to 17:00 the day before your flight, within the reservation period.
Please note that there're some restrictions on changes when paying by online.
Store payment
Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.
Changing or cancelling your order
Necessary items for collecting order
Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:
- Boarding pass
- A memo or print-out showing your reservation number
- Passport(Used for identity confirmation)
- Credit card chosen for payment, ALIPAY payment information, WechatPay payment information