For first time users

For first time users

事前予約サイトを利用してスマートでお得なショッピングを

Benefits of our Reservations Site

免税価格から5%OFF!

Ordering on this website lets you buy your items at a further 5% off duty free prices.

 * Excluding : CHANEL, Japanese Cosmetics, perfume and food, etc.
店舗で追加した商品も5%OFF!

Customers who order through this website receive 5% off in shop purchases (excluding some items).
Present your 5% Off When Buying In Shop Coupon to the cashier.

会員様限定ご優待!会員様向けにお得情報を配信!

Members can use services including gifts and discounts for members only.

ご搭乗日前日までご予約可能

Product reservations, changes or cancellations can be made until 17:00 the day before your flight on this site (except for certain flights). Please note that there're some restrictions on changes when paying by online.

ご搭乗前の時間を有効活用

Ordering your duty free items is a clever way of purchasing the items you want, without rushing just before you board your flight. Online Payment makes shopping more convenient!

ご搭乗エリアの店舗でご予約商品を受け取れます

When you order in advance through our website, you can collect your ordered items at the shop in the boarding area.

Flow from reservation order to collection of merchandise

  • STEP1 ご予約手続き

    Put the products you want in your cart.

  • STEP2 ご予約完了

    Go to the ordering procedure from the Cart page and complete online payment (Credit cards ,Union Pay, Alipay or WeChatPay).

    * If you selected Store payment, pay for the products at that time.

  • STEP3 店舗ご来店

    Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

  • STEP4 お支払い 商品お受け取り

    Pick up your order at the pickup counter in the store.

Duty-free allowances for entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:
Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):
Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

  • Flight Number
  • Name of orderer
  • Payment data for your card, ALIPAY payment information, WechatPay payment information
  • E-mail Address
  • Telephone Number
  • Payment Information
  • Date of departure from KIX
  • Whether or not you have a connecting flight

Payment method

Acceptable payment methods are as follows.

Online payment


Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".

Store payment

Cash
JPY, USD, EUR
Credit cards
Visa, master card, JCB, Amex, Diners
(One time, installed, revolving, and bonus (scheduled lump) payments accepted)
※One-time payment only for credit cards that were issued out of Japan.
Electronic money
PiTaPa, Rakuten Edy, iD, WAON
Miscellaneous
UnionPay card, Alipay, AlipayHK, WeChat Pay, Kakao Pay

This reservation site is only for reservations and the transaction is finalized (conclusion of the sales contract) when the product is delivered, regardless of whether payment is made in-store or online.

Changing or cancelling order

Online payment

Reservations can be canceled or changed up to 17:00 the day before your flight, within the reservation period.
Please note that there're some restrictions on changes when paying by online.


Store payment

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Necessary items for collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

  • Boarding pass
  • A memo or print-out showing your reservation number
  • Passport(Used for identity confirmation)
  • Credit card chosen for payment, ALIPAY payment information, WechatPay payment information
Go back to previous page
If boarding a regular flight:
Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):

Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

免税品予約サイト活用法
WEB予約限定5%OFF 予約合計金額から5%割引
Instagram 関空免税店公式アカウント