For first time users

For first time users

事前予約サイトを利用してスマートでお得なショッピングを

Benefits of our Reservations Site

免税価格から5%OFF!

Ordering on this website lets you buy your items at a further 5% off duty free prices.

店舗で追加した商品も5%OFF!

Customers who order through this website receive 5% off in shop purchases (excluding some items).
Present your 5% Off When Buying In Shop Coupon to the cashier.

会員様の場合、初回ご予約時に500円クーポン進呈!

As a special offer when you register as a member, we will give you a ¥500 coupon after your first order. (We present the coupon to you when you collect your ordered items.)

ご搭乗日前日までご予約可能

Don't worry if you have forgotten to order an item. On our website you can order, or change or cancel your order, up to the day before the day of your flight (excluding some flights).

ご搭乗前の時間を有効活用

Ordering your duty free items is a clever way of purchasing the items you want, without rushing just before you board your flight.

ご搭乗エリアの店舗でご予約商品を受け取れます

When you order in advance through our website, you can collect your ordered items at the shop in the boarding area.

Flow from reservation order to collection of merchandise

  • STEP1 ご予約手続き

    Reserve desired merchandise at this site

  • STEP2 ご予約完了

    Please keep record of shop information designated for merchandise collection and order number shown on your "Order Complete" screen.

  • STEP3 店舗ご来店

    On the day of departure, show your order number along with your boarding pass at the store designated for merchandise collection.

  • STEP4 お支払い 商品お受け取り

    Please pay for and collect your merchandise at the collection counter found inside the store.

Duty-free allowances for entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:
Orders can be placed from one month before departure to 5 p.m. on the day before flight.
If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.
Orders can be placed from one month before departure to 5 p.m. two days before flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

  • Name of orderer
  • Name of recipient (if other than orderer)
  • E-mail Address
  • Telephone Number
  • Date of departure from KIX
  • Flight Number
  • Whether or not you have a connecting flight

Payment method

Payment for ordered merchandise shall be made on the day of departure at shop designated for collection. The below payment methods are accepted.

Cash:
JPY, USD, EUR
Credit cards:
One time, installed, revolving, and bonus (scheduled lump) payments accepted
Electronic money:
PiTaPa, Edy, iD, WAON
Miscellaneous:
UnionPay card, Alipay

Changing or cancelling order

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Necessary items for collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

  • Boarding pass
  • A memo or print-out showing your reservation number
Go back to previous page
If boarding a regular flight:
Orders can be placed from one month before departure to 5 p.m. on the day before flight.
If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.

Orders can be placed from one month before departure to 5 p.m. two days before flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

免税品予約サイト活用法
WEB予約限定5%OFF 予約合計金額から5%割引