Information on how to place a reservation order. Both member and non-member ordering procedures can be found here. | 【Official】Reservation Site for Duty Free Stores under direct management of Kansai International Airport (KIX)

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Placing an order

Members

1Login

2Add items you would like to order to your shopping cart

Go to the product details page for the item you want to order, select your desired quantity, then click Add to Cart.

33 Check the contents of your shopping cart

After checking that all the items you want to order are in your shopping cart, read the Reminders, and if there is no problem, click Proceed to Complete Your Order

Items and quantities can be changed within your shopping cart.

4Select your order method

You can select the order reservation method if there is an order which has been completed.

If you want to collect the items you ordered this time together with the items already ordered: Payment using paying at the store; →Check the details of your completed orders, click Add Items to this order, and proceed to the next page where you can check your order details.; Payment using Online payment; →Not available for pickup together with reserved products. Please click on "New Reservation."
If you want to collect the items you ordered this time as an order separate from items already on order: Click New order.

If you want to collect the items you ordered this time together with the items already ordered

If you want to collect the items you ordered this time as an order separate from items already on order

5Enter your flight details

Enter your date of departure, flight number and whether you are taking a connecting flight or not.

Note: Please have your airline ticket or itinerary, etc. on hand and enter these details as on the ticket, etc.

6Enter payment information

Select a payment method from the payment information screen – ~~Credit Card~~, UnionPay, Alipay, WechatPay or–store payment and enter the required information.

Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".

7Check your order details

Check that there are no errors in your order or flight details and once everything is correct, click Send Order Details.

8Reservation complete

Keep a record of your order number, which you will find on the order completion page, and bring it with you to the shop as indicated in the Order Completion email, on the day of your flight.

Non-Members

1Add items you would like to order to your shopping cart

Go to the product details page for the item you want to order, select your desired quantity, then click Add to Cart.

23 Check the contents of your shopping cart

After checking that all the items you want to order are in your shopping cart, read the Reminders, and if there is no problem, click Proceed to Complete Your Order

Items and quantities can be changed within your shopping cart.

3Proceed to complete your order from Non-Members Here, on the login page

You can register as a member using the details you entered when completing your order. If you wish to register, read the Terms of Use, then after giving your consent, click the orange Proceed to Complete Order button (registration as a member will be complete when your order is completed).

4Enter your details

Enter your name, email address, and phone number.

Note: If you wish to register as a member, please also enter your date of birth, your sex, and your password.

5Enter your flight details

Enter your date of departure, flight number and whether you are taking a connecting flight or not.

Note: Please have your airline ticket or itinerary, etc. on hand and enter these details as on the ticket, etc.

6Enter payment information

Select a payment method from the payment information screen – ~~Credit Card~~, UnionPay, Alipay, WechatPay or–store payment and enter the required information.

Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".

7Check your order details

Check that there are no errors in your order or flight details and once everything is correct, click Send Order Details.

8Reservation complete

Keep a record of your order number, which you will find on the order completion page, and bring it with you to the shop as indicated in the Order Completion email, on the day of your flight.

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If boarding a regular flight:

Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.

If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):

Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Shopping guideSee details

Flow from reservation order to collection of merchandise

Put the products you want in your cart.

Placing an order
Go to the ordering procedure from the Cart page and complete online payment (~~Credit cards~~ ,Union Pay, Alipay or WeChatPay).
If you select Store payment, pay for your order at the pickup store on the day of your flight.
Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

Collecting merchandise
Pick up your order at the pickup counter in the store.
* If you selected Store payment, pay for the products at that time.

Payment

Duty-free allowances for entering other countries

Regulated products such as tobacco, liquor and perfume, etc. are subject to duty-free allowances when entering each country. If you exceed duty-free allowances, your items will be subject to possible confiscation and fines, etc. at customs. We ask that you purchase products upon confirmation of duty-free allowances of each country. We will not be held responsible for amount, quantity or capacity of items reserved. Please place orders upon your own judgement.

Carrying on liquids to flight cabin

Carrying on any liquids whose container exceeds a capacity of 100ml (g) onto a flight cabin is prohibited on all international flights departing Japan, from the perspective of air safety. However, liquids purchased at duty-free stores after immigration are allowed on board flights with the exception of those falling under certain conditions. Please refer to the following page for details.

Carrying on liquids to flight cabin

Period within which orders can be placed

Period within which orders are accepted differs according to the flight you will be boarding.

If boarding a regular flight:: Orders can be placed at anytime from 25 days before departure to 5 p.m. on the day before your flight.
If you are boarding a late night or early morning flight(flights departing between 0 a.m. to 7 a.m.):: Orders can be placed at anytime from 25 days before departure to 5 p.m. two days before your flight.
*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

Changing or cancelling order

Online payment

In case of online payment, changing of reservation detail cannot be made.
Please cancel and make a reservation again. We apologize for this inconvenience.

Store payment

Your order may be changed or cancelled as long as you do so during the period in which orders can be placed.

Changing or cancelling your order

Information required when placing an order

Please have the below information ready, as they will be needed when placing an order.

Flight Number
Name of orderer
E-mail Address
Telephone Number
Payment Information
Date of departure from KIX
Whether or not you have a connecting flight

Necessary items for collecting order

Please collect ordered items at the duty-free store we have designated when order is completed. Items needed when coming to collect order are as below:

Boarding pass
A memo or print-out
showing your reservation number
Passport(Used for identity confirmation)
Credit card chosen for payment, ALIPAY payment information, WechatPay payment information

Payment method

Acceptable payment methods are as follows.

Online payment

Currently, online payment by credit card is unavailable.
If you would like to pay by credit card please choose "Store Payment".

Store payment

Cash: JPY, USD, EUR
Credit cards: Visa, master card, JCB, Amex, Diners; （One time, installed, revolving, and bonus (scheduled lump) payments accepted）; ※One-time payment only for credit cards that were issued out of Japan.
Electronic money: PiTaPa, Rakuten Edy, iD, WAON
Miscellaneous: UnionPay card, Alipay, AlipayHK, WeChat Pay, Kakao Pay

This reservation site is only for reservations and the transaction is finalized (conclusion of the sales contract) when the product is delivered, regardless of whether payment is made in-store or online.

Tobacco > Japanese tobacco MEVIUS SEVEN STARS PIANISSIMO HOPE MINE PEACE WINSTON AMERICAN SPIRIT CAMEL	Tobacco > International tobacco LARK MARLBORO PARLIAMENT KENT KOOL LUCKY STRIKE DUNHILL ESSE DAVIDOFF	Tobacco > Chinese tobacco Chinese tobacco
Tobacco > Electronic cigarettes / Heat-not-burn cigarettes iQOS products Ploom products glo products	Tobacco > International cigars Premium Cigar Dry Cigar, Cigarillo Pipe Tobacco