Changing or cancelling your order

Changing or cancelling your order

Our website accepts changes to the details of completed orders, such as changes to the quantity of ordered items, cancellations, or changes to your flight details, up to 5:00pm on the day before your departure date (excluding some flights).

Note: If you have selected Other Flight, or if you are on a Late Night or Early Morning Flight, which departs between midnight and 7:00am, changes will be accepted up to 5:00pm two days before your departure date.

Members

1Select the My Order History menu on My Page

2Select the order you want to change from the list of orders

Check the order you want to change from the list of orders then click Check or Change.

3Check the order details and select the information you want to change.

The details you can change are the order details, your personal details, and your flight details.

Details of Reservation
You can change the quantity of the items already ordered or make a cancellation.

Note: If you order additional items other than those already ordered, add the items you want to your shopping cart and proceed to complete your order.

Customer information
You can change your name, email address, and phone number.
Flight Information
You can change your departure date, your flight number, whether you have any connecting flights, and the person collecting the items.

4Enter the changed details on each of the pages for entering changes.

Details of Reservation
You can change the quantity of each item, or make a cancellation, on this page. After making the changes, click Confirm Changes.
Customer information
You can change the name, email address, and phone number entered when registering as a member, on this page. After making the changes, click Confirm Changes.
Flight Information
You can change your departure date, your flight number, whether you have any connecting flights, and the person collecting the items, on this page. After making the changes, click Confirm Changes.

5Confirm the changed order details

Check that there is no error in the changed details, and if there is no problem, click Make These Changes.

6Reservation has been changed successfully

Keep a record of your order number, which you will find on the order change completion page and bring it with you to the shop as indicated in the order Change Completion email, on the day of your flight.

It is the same number as your first reservation.

Non-Members

1Proceed to the order details page from order Changes

After entering your order number and the phone number you entered when ordering, click Next.

If you are unaware of your reservation number, please contact us by telephone or inquiry form.

2Check the order details and select the information you want to change.

The details you can change are the order details, your personal details, and your flight details.

Details of Reservation
You can change the quantity of the items already ordered or make a cancellation.

Note: If you order additional items other than those already ordered, add the items you want to your shopping cart and proceed to complete your order.

Customer information
You can change your name, email address, and phone number.
Flight Information
You can change your departure date, your flight number, whether you have any connecting flights, and the person collecting the items.

3Enter the changed details on each of the pages for entering changes.

Details of Reservation
You can change the quantity of each item, or make a cancellation, on this page. After making the changes, click Confirm Changes.
Customer information
You can change the name, email address, and phone number entered when placing an order, on this page. After making the changes, click Confirm Changes.
Flight Information
You can change your departure date, your flight number, whether you have any connecting flights, and the person collecting the items, on this page. After making the changes, click Confirm Changes.

4Confirm the changed order details

Check that there is no error in the changed details, and if there is no problem, click Make These Changes.

5Reservation has been changed successfully

Keep a record of your order number, which you will find on the order change completion page and bring it with you to the shop as indicated in the order Change Completion email, on the day of your flight.

Go back to previous page
If boarding a regular flight:
Orders can be placed from one month before departure to 5 p.m. on the day before flight.
If you have selected "Other airlines" when registering flight information, or if you are boarding a late night or early morning flight.

Orders can be placed from one month before departure to 5 p.m. two days before flight.

*Late night or early morning flight refers to flights departing between 0 a.m. to 7 a.m.

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